BOE PARKING

FREQUENTLY ASKED QUESTIONS

Here you will find frequently asked questions and helpful information.

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FAQ – Questions you may have about your move, your apartment, your property:

This is where you can find advice and information regarding your concerns, along with answers to the questions most frequently asked by our customers. If you have a question or matter that has not yet been explained here, please let us know because we can only answer questions that are asked.

Where can I find the terms and conditions of business and use / car park regulations?

Our terms and conditions of business and parking (garage regulations) are located in the entrance area on or next to the tariff sign, as well as partly at the exits and on our homepage.

How do I get help with problems in the garage?

If there is no staff on site, you can press the call button (telephone receiver symbol) on any pay machine, entrance or exit column or call our customer centre on (01) 7120438. Our customer centre is staffed around the clock.

Can I park my vehicle without a licence plate

Short-term parkers are generally not allowed to park a vehicle without a licence plate.
Long-term parkers may park their vehicle without a number plate in exceptional cases and only with the written permission of the garage operator.

Short-stay parkers

How can I pay for my short-stay parking ticket?

You can pay for your short-term parking ticket at the pay machine in cash or with Maestro/credit card and in most garages directly at the exit column with Maestro/credit card. After paying at the pay station, you have 10 minutes to leave the garage.

What other payment options are there?

In most garages we offer time-of-use tickets (hourly or daily tickets) to pay for short-term parking. These Gutzeittickets can be collected from our staff in the garage after a written advance order and an appointment has been made. With a minimum order of € 150, payment by invoice is possible against the signing of a delivery note; under € 150, payment is only possible in cash.

Are there weekly or monthly tickets?

Weekly and monthly tickets are available in many garages, these can either be purchased at the pay station or issued by our staff.

I have lost my short-term parking ticket, what should I do?

Please report to our customer centre from a pay station. The replacement fee for a lost short-stay parking ticket is at least one day's maximum tariff. For longer parking periods, the fee corresponds to the parking period.

Long-term parkers

I would like to rent a garage parking space. How can I conclude a long-term parking contract?

You can conclude a long-term parking contract with our employees in many garages. If there is no employee on site, please contact our office by telephone or in writing.
In many garages, a long-term parking contract can be concluded online via our website. To do this, please go to the relevant garage details page on our website. As soon as you have concluded a contract, you can manage your authorized license plates under “Contracts”.

Will I receive a monthly invoice or payment slip for my long-term parking space?

No, once you have signed your usage contract, you will receive a standing order that is valid until further notice or until you change tariff. If you have not signed a direct debit order, you must transfer the monthly fee yourself in good time.

Long-term parkers with an Arivo online customer account will receive a monthly invoice. A means of payment must be stored in the customer account (SEPA direct debit mandate or debit/credit card), a bank transfer is not possible.

How can I terminate a long-term parking contract?

You can terminate the contract at the end of each month by giving two months' notice. In any case, notice of termination must be given in writing.

When will I get my deposit back?

After the end of your user contract, settlement of all outstanding claims and return of the long-term parking card and/or key, the deposit will be refunded.

Do I have to report a change of number plate?

If you are using a new/different number plate than the one stated on your user contract, please notify us of your current number plate in writing at parken@boe.co.at. Customers with an Arivo online customer account can enter a license plate change directly in their customer account under “Contracts”.

I have lost my long-term parking permit, what should I do?

Please contact our staff on site or our office. The fee for reissuing and programming a new long-term parking card is € 50,.

My bank details have changed, what should I do?

If you have signed a SEPA direct debit mandate, please provide your new bank details in writing at parken@boe.co.at or directly to the contact person indicated on your season ticket.

BOE Comfort Parking

What is BOE Comfort Parking?

With BOE Comfort Parking you can use our garages without a short-term parking ticket. There is also no need to pay at the garage, you will receive a monthly invoice for your parking transactions. In addition, you can park in many garages at a lower parking rate.

How can I use BOE Comfort Parking?

Bitte legen Sie ein Kundenkonto an, hinterlegen Ihre Zahlungsmethode und geben Ihr Kennzeichen unter dem Punkt „Pay per use“ ein. Zur Registrierung kommen Sie hier: https://www.boe-parking.at/de/boe-comfort-parking.

In which garages is BOE Comfort Parking available?

A list of all garages with BOE Comfort Parking can be found here https://www.boe-parking.at/de/boe-comfort-parking and in your customer account under “Pay per use”.